A Review on Click And Collect Courier Service

A Review on Click And Collect Courier Service

It makes the shopping journey more convenient for shoppers as they can make purchases from the comfort of their own home, and collecting the item whenever is most convenient for them, instead of paying for shipping or waiting for their delivery to arrive. It also eliminates the risk of a lost delivery and provides more security and certainty.

The benefits of Click and Collect:

Investing in Click and Collect creates numerous benefits to retailers and this is why it needs to be a service that is efficient.

One of the most important benefits is that when a shopper comes in to collect their online purchase a lot of them will make additional purchases. Studies have indicated that between 50-70% of shoppers purchase additional products. This gives you the perfect chance to up sell to your customers and increase your sales revenue.

Another benefit for the retailer is the reduction in operating costs as courier costs are becoming more and more expensive especially for next day delivery.

Many shoppers will abandon their cart when online shopping when they see the timings for delivery and the cost of the courier so increased online conversions are another benefit when there is a click and collect option. By ordering via 'Click and Collect' it means they get their purchase quicker and they can collect at a time that suits them. By being able to select this method is the difference between them making a purchase with you or not.


Click and Collect and Customer Service:

As mentioned above, one of the most important benefits of click and collect is the additional purchases that shoppers make. If you are collecting an item/s from a store and you receive inefficient and unfriendly service, you will just want to leave as quick as you can. However, if you enter a store to pick up an item and receive efficient and friendly service, you are more likely to spend more time in the store and take a look around.