Sirrea Monroe never expected her electricity to get shut off she was only $70 behind, and she planned to pay it off after her next paycheck. But what happened next shocked her: I called to get it turned back on, paid the $70 with what was supposed to be my rent money, and then the lady says, Great, thank you for your payment! Now I need $250 for the new customer deposit. Monroe, a convenience-store manager who has a child with special health needs, was in disbelief. Im like, Look, I couldnt afford $70. Where am I going to get $250? Now Ill be more in the hole than I was before.